Who we are
Premium Pool and Spa, where water moves you.
Premium Pool and Spa has proudly earned the title of the Thompson–Okanagan’s number one hot tub and all season pool retailer featuring Jacuzzi® Hot Tubs; the ultimate in luxury and quality, the hard cover Eco Spa, Swimlife all season pools and a selection of Pre-Owned hot tubs, with over 115 combined years of hot tub experience to ensure that we have the best selection and the best service so that you can discover end enjoy the perfect hot tub and pool for you!
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What our customers say
My wife and I have lived in Kelowna for just over 2o years and can seriously say that our experience with Premium Pool and Spa has been nothing short of fantastic. From our initial visit to the store and experience with Dave in the purchase of our Spa, to delivery and installation scheduling with Glenda, the delivery and installation at our home by Brendan and Ronnie, and as of recent with a warranty issue handled by Anthony. Through each of these experiences, we were treated with respect and honesty, and their follow through was perfect. To have a full team of first class representatives all in one experience like this was hard to believe, but true. We went into this experience and process with little enthusiasm after our last experience with a spa purchase and warranty/maintenance issues. The Premium Pool and Spa Team in Kelowna certainly restored our faith in the local sales and service industry.
We highly recommend anyone in search of equipment or services provided by Premium Pool and Spa connect with their Kelowna store for sure.
Joseph – Kelowna, BC
Life has been absolutely crazy for us… and the best evaluation for our Jacuzzi tub is to say… without it we might have gone CRAZY! We LOVE it so much!!! It is used daily and often a couple or few times a day. Thank you so very much Jeremy! & Chris & Baily and Chris, the delivery man! You are all a wonderful team! Happy Spring!
Shannon, Vernon, BC
Service was impeccable, and the delivery men were so helpful & patient, explaining details of the Spa, with controls. Lyndsay was a Super Saleswoman and deserves much credit also!
Linda – Kamloops, BC
This is my third Jacuzzi hot tub. I’ve been transferred several times and home buyers always want to keep the hot tub. It’s a great selling feature. Now I don’t want to be without one so I keep buying new ones when I move.
Kevin, Kelowna, BC
Dave helped us find a hottub that was best for us. It did take quite awhile before we received our tub but ultimately the delivery went well and we’ve been enjoying our new jacuzzi spa. So far we are very pleased with the quality and versatility of the jets.
Darren – Kelowna, BC
I love our Jacuzzi hot tub! We bought a new house and we found the only missing from it was a hot tub so we purchased one at Premium Pool and Spa with no hassle and the sales people were so knowledgeable and friendly and not pushy! We only had so much for a budget and they were able to help us out by staying in that budget and we still got an amazing and quality hot tub! Thank you Jacuzzi!
Jenn – Kelowna, BC
Love our spa. Such great quality time with the family in it! This is our second Jacuzzi spa as we left the last one in our house sale but we had to have another. No problems with it ever. Kind of like buying a Maserati verses a Ford.
Derrick – Vernon, BC
I suffer from chronic arthritis. The warm water helps me tremendously and that’s the main reason we looked into buying a spa. During the summer, when I swam and stretched in the pool, I noticed I obtained a lot of relief from my arthritic problems. So, for year-round relief, we decided to make the spa a gift to ourselves. Now it’s something we use every night and I can’t imagine my life without it while in my condition. Loving Jacuzzi Vernon spas
Dianna – Vernon, BC
Jeff is awesome and Chris was very helpful when he delivered our new Eco Spa e3. Thanks guys….we love our new hot tub!
Brad – Kelowna, BC
I would like to thank everyone at Premium Pool and Spas for the friendly, prompt, informative service you all provided to make our new pool experience a happy one. It was a big decision to put a pool in and I’m glad we went with your company. It was so easy and hassle free! Thanks for all your help!
Dan and Jen – Kelowna, BC
The professional disposition demonstrated by Premium Pool and Spa while working on our sites was above and beyond. Not only did the Jacuzzi team provide exceptional service, they also offered guidance, support and recommendations that further displayed their professionalism in every respect. Their unique passion for the job shines through consistently. The result is a property we can be proud of.
Derrick – Kelowna, BC
Thank you Premium Pool and Spa for visiting our home and explaining how our pool system works! Everything from your company have been GREAT to deal with and you really impressed my father! I appreciate you showing him how to run his pool even though he didn’t buy it from you! All I can say is that once we found out you were an owner and visited our home on a Sunday we could not become any bigger advocates than we are now! Your customer service far exceeded any we have ever experienced!
Celeste – Kelowna, BC
Jeff was awesome to deal with set us up for everything we were looking for in a hot tub GREAT PRICE GREAT SERVICE
Jason – Kelowna, BC
I have been dealing with Premium Pool and Spas Kelowna for approximately 3 years (used to be called Arctic Pool & Spa). During that time. I have been very satisfied with the work done on my premises. The employees have been kind and courteous and very professional. We are extremely happy and would highly recommend.
Alison – West Kelowna, BC
I was very happy with the whole pool building process. I thought they did a fantastic job and we couldn’t be happier with the pool. We’ve had it in now for two years and we love it. We think it’s beautiful and we’re very happy with the overall experience.
Allan and Jo – Kelowna, BC
Bought a hot tub for our anniversary and they had it installed the next day for us. It did have a flow error and wasnt heating, but they sent a tech out right away and made sure it was good to go for the long weekend. Service was great and now that the tub is working we are very happy!
Hailey – Kelowna, BC
Just purchased an Ecospa e2 hot tub from Jeff at Premium Pool and Spa. After much research and inquiries about the most durable, easiest to maintain hot tubs in the plug and play category, Ecospa was the obvious choice. Jeff made the whole transaction easy and gave me a great deal. Delivery in 2 days. I greatly look forward to getting it up and running before the weekend. I highly recommend Jeff and Premium Pool and Spa in Kelowna.
Brad G. – Kelowna, BC
Premium Pool and Spa did an extremely great job that he did in ensuring that our pool was everything we ever wanted! We did our due diligence in shopping around for a pool installer and we ended up choosing Premium Pool and Spas Kelowna! The pool was completed on time and the workmanship was great!
Stan – Kelowna BC
We shopped around in a single day and Premium Pool and Spa was our first stop. Lyndsay took the time to educate us on some items we might not have known about the Eco-Spa we were looking at and we took that info with us to interview others. At the end of the day we purchased from Premium Pool & Spa and Lyndsay wrote up the deal. What we most appreciated besides the education was the fact that she treated us fairly and offered her best pricing on the first go round. Her proposal provided us with everything we needed! So refreshing not to do the dance – fair price for a great product!
Kelly – Kamloops, BC
I just wanted to let you know that our property has never looked better. What an amazing job your crew does. Very professional, hard working and show great pride in their work.
Ed and Marie – Summerland, BC
I use my spa every night right before bedtime all year-round. Soaking relaxes me out after a long, stressful day. It’s a quiet, peaceful time. I’m getting in that 103° water because it settles me down and provides a good nights sleep.
James – Penticton, BC
We are extremely pleased wi the aesthetics of our completed pool. We use our backyard more than ever before! Jacuzzi did a great job and there knowledge is great in regards to pool and hot tubs. We are very happy with our pool and hot tub and the overall backyard oasis they were able to create!
Heather and Dave – Vernon, BC
We love the work and are really happy we went with the waterfall. I can hardly wait to start planting around the waterfall and in the new gardens. I know where my new favorite place is! Thank you for a beautiful job.
Joanne – Kelowna, BC
I love our Jacuzzi hot tub! We bought a new house and we found the only missing from it was a hot tub so we purchased one at Premium Pool and Spa with no hassle and the sales people were so knowledgeable and friendly and not pushy! We only had so much for a budget and they were able to help us out by staying in that budget and we still got an amazing and quality hot tub! Thank you Jacuzzi!
Jenn – Kelowna, BC
Dave helped us find a hottub that was best for us. It did take quite awhile before we received our tub but ultimately the delivery went well and we’ve been enjoying our new jacuzzi spa. So far we are very pleased with the quality and versatility of the jets.
Darren – Kelowna, BC
The best part of a Jacuzzi hot tub is that it relaxes and relieves my sore muscles. It is also a social tool, when I have company, the spa is the first place that people want to go, especially in the winter. My friends and I have sat in the spa as the snowflakes fall and it is beautiful. Thank you from a happy Vernon spas lover!
Tessa – Vernon, BC
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